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服務理念?Service?Concept?
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※?服務目標：“服務讓您感動！”?Service target:“Make you to be touched”?
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※?服務宗旨：“全心全意為您服務！”?Service aim:“Your satisfaction is our business”?
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※?服務標準：“追求完美、創造卓越”?Service standard:“To be perfect, to be outstanding”?
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※?服務作風：“迅速反應、立刻行動”?Service attitude:“Quickly in response, promptly in action”?
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服務要點?Service?Essentials?
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※?卓越服務來自卓越的服務意識。?
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??Perfect service comes from the prepared service mind
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※?服務更多地來自經驗和態度，而非產品。?
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??Service comes more from the experience and attitude than from the products
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※?服務意識就是要認真地研究顧客的期望，然后給予滿足。?
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??Qualified service is to seriously study the expectation of customers' and then come up with it.
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※?服務品質包括：作業正確、信用可靠、態度友善、有責任感。?
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??Service qualification includes: correct operation, reliable credit, friendly attitude, long lasting responsibility
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※?服務好一個顧客的價值是無限的。?
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??It is priceless to serve a customer well
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※?優質服務是一條無形的紐帶。?
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??Qualified service is an invisible ties of friendship between the manufacture and customers
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創造優質的服務，是東方信邦的宗旨，不僅要把優質的產品推到市場上，更要把優質的服務帶給客戶?
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Provide with perfect service is our xinbang. We should not only introduce our qualified products into the market, but also deliver our best service to the consumer.
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全國免費咨詢電話：400-021-2211?，隨時接受咨詢和監督。?
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Domestic const-free telephone for consultancy—400-021-2211 is a service hotline to offer advices and accept messes supervision.
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24小時專人值班：隨時可為用戶提供調試、咨詢等服務，力求使用戶完全滿意。?
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Our staff that is on duty for 24 hours can provide customers with the service of testing, repairing, consulting, etc. to make them satisfied.
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建立顧客檔案，實行產品跟蹤。?
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Make customer record in order to track the products
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顧客服務信息處理流程的總體要求：?
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General points for carry out customer service regulation
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※?用戶反映的信息必須100%的記錄；?
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??Feedback information comes from the customers should be 100% recorded
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※?記錄的信息必須100%的進行處理；?
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??The recorded information should be 100% valued
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※?必須使用戶得到100%的滿意；??
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??Customer should be served till they are 100% satisfied with it
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※?處理情況必須保證100%的進行反饋。?
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??The solution for the customers' complaint should be found and 100% delivered back to them
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